Frequently Asked Questions

Find the answers for all the questions you may have below.  If you have any further questions please contact us direct.

 

How can I book?

You can book online using the following link Ironbridge Canoe Hire or if you prefer you can call us on 01952 427150 and we will process the booking for you over the phone. Full payment is required at the time of booking to secure your trip.

How can I pay?

We accept debit cards and most major credit cards.  For bookings made at our Little Green Kiosk you can also pay in cash.

How young can children be on self-hire boats?

Canoes, kayaks and mini-rafts – children aged 4 and over can participate. Any children under the age of 10 years must be accompanied by an adult on a one to one basis.  

An adult must accompany anyone under the age of 18. Minimum age to hire is 18.

Can I paddle on the river by myself?

For safety reasons we do not allow anyone to paddle solo.  For single kayak bookings you will need a minimum of 2 people per booking.

What equipment do you supply?

We will provide the boat, paddle, buoyancy aid, dry bag and a shuttle to the start point of your trip if required. 

Where do we meet?

For all trips please meet at our Little Green Kiosk, The Wharfage car park, Ironbridge, TF8 7NH.  Please be aware that sat navs are notorious for sending you to wrong destinations in the Gorge so please do not follow your sat nav.  Look out for signs for the Museum of the Gorge as our kiosk is based next door.

What time shall I turn up?

Full day hire of canoes and kayaks please meet at our Little Green Kiosk at 8.15am ready for a 8.30am departure or 9.15am ready for a 9.30am departure.  For one and two hour hire please specify in the notes your preferred hire time between 10am and 2pm and arrive 10 minutes before your booked time.

Hire of mini-rafts on our 7½ mile route please meet at our Little Green Kiosk at 9.15am ready for a 9.30am departure or 10am ready for a 10.15am departure.  

We ask that you are prompt and do not arrive late.  Late arrivals have a knock on effect on other customer bookings and will result in your trip being cancelled.

What should I wear?

Please wear quick drying outdoor clothing, leggings or fitness gear as you will want to be comfortable during your trip. Furthermore, bring an appropriate rain jacket (just in case!) and do not wear jeans as they can become heavy and uncomfortable in wet weather.  Please also wear sensible shoes. You may get your feet wet when launching on the 7½ mile mini-raft route so we advise you to wear old trainers you don’t mind getting wet or wet suit shoes. Do not wear wellington boots or flip flops. 

It should be noted that in the sit-on-top kayaks your bottom half will get wet due to the drainage holes in them so we recommend you bring a change of clothing for the end of your trip and a towel.

 
Can I bring alcohol?

No alcohol is allowed on any of our trips.

Is there parking close by?

Our Little Green Kiosk is based in the Wharfage car park in Ironbridge which is a 3 hour pay and display car park (£2.80 for up to 3 hours).  There is also a full day pay and display car park at Dale End (TF8 7BS) which is only a 2 minute walk from our kiosk and where we recommend you park for full day hire activities (£2.90 for full day parking).

What facilities are there on site?

We are based in the Wharfage car park in Ironbridge where there are public toilets (including disabled toilets) available.  There are a number of cafes, pubs and independent shops within a short walking distance and a cash machine located at the Co-op.

Are dogs allowed?

You can bring your well behaved dog on self-hire of canoes, kayaks and mini-rafts.  Please advise us in advance if you are considering bringing your dog.

 
Will my trip run in wet weather?

We run rain or shine so please dress appropriate for the weather on the day.  If weather and river conditions are deemed unsafe we will reschedule your trip to another date.

Can you accommodate a group trip?

We have a number of boats available and can accommodate large groups so please call or email with your requirements in advance.

What is your cancellation policy?

To cancel a hire of mini-raft, mega sup, canoe or kayak you will need 5 full working days before your booked trip time for a full refund (groups  of under 10 people). For groups of 10 or more people you will need one full calendar month for a full refund.

How can I contact you if I have further questions?

Call us at (01952) 427 150  or email us: shropshirerafttours@icloud.com

Please also check out our other websites:

www.shropshirerafttours.co.uk

www.hirearaft.co.uk

www.megasuphire.co.uk